How to create, set up, reset or delete your StreamHERO account

How do I create my StreamHERO account?

Creating a StreamHERO account is easy and won’t take you longer than a couple of minutes. Go to the StreamHERO signup page, choose the I’m a streamer tab and fill in the form.

The form will ask you to enter:

  • full name — required for billing
  • email — for account creation and sending notifications
  • country — for ad targeting
  • phone number — for account verification and urgent messages
  • password — for account protection

Click Sign up, and you’re all set.

💡 Note: When you create a StreamHERO account, you agree to comply with our Terms of Service and Privacy Policy.

How do I set up my StreamHERO account?

Setting up your account takes just three steps.

Step 1. Connect your Twitch to StreamHERO

Once you click Authorize via Twitch, you’ll be redirected to https://twitch.tv. Log in and then confirm that you want to give StreamHERO access to your Twitch account. If you’re already logged in, just click Authorize.

Give StreamHERO access to your Twitch account

After that, you’ll be redirected back to the StreamHERO website. Once you’re there, click Next.

Step 2. Connect Nightbot

Nightbot is a third-party chat bot for Twitch and YouTube that allows you to automate your live stream’s chat with moderation. Later on, Nightbot will automatically post ad links in the stream chat for you.

💡 It’s ok if you already have your own Nightbot account. Our system will automatically create a new one, but the two accounts won’t conflict.

Once you click Connect Nightbot, you’ll be redirected to the Nightbot website. Choose Login with Twitch.

Use Twitch to sign into Nightbot

After that, you’ll need to confirm that you want to give Nightbot access to your Twitch account. Just like you did before, click Authorize.

What if I have more than one Twitch account?

To allow Nightbot to post ads in your stream chat, make Nightbot a chat moderator. Don’t worry, the bot will post only ad links and nothing more.

To make Nightbot a moderator, copy the command /mod nightbot and paste it in the chat frame below, then click Chat. Once you see the confirmation message in the stream chat, click Next.

Add Nightbot as a channel moderator

Step 3. Set up the banner placement

First, enter your stream resolution. It will help StreamHERO correctly place the banner during your stream. Just pick your stream resolution from the drop-down list. You can check your stream resolution in the settings of your broadcast software.

If you plan to stream only part of your screen, choose the resolution that corresponds to the size of the fragment you’re going to stream.

💡 Don’t worry, you’ll be able to readjust it whenever you want.

After that, you need to set up your broadcast software. Copy the overlay link and paste it into your broadcaster.

💡 Here are instructions for the most common broadcast software:

If you use some other broadcasting software and you’re sure where to place your overlay link, feel free to contact our support.

Once you’ve pasted the link into your software, go back to the StreamHERO website to set the ad widget position. Move the widget to the area of the screen you’d like to place it.

Place your ad widget

The widget placement will instantly change on your stream. Once you choose the place, click Save.

To complete the account setup, you need to start streaming. Open your broadcasting software and start your stream. You’ll see a test banner right in the area where you placed it in the previous step. In 5 seconds, the banner will disappear. This means that everything is set up correctly.

a test banner will appear on your screen

If you don’t see the test banner, or if it showed up and didn’t disappear after 5 seconds, something is off. Contact our support team to figure out where the problem is.

How do I set up an overlay in OBS studio?

Step 1. Choose the scene to which you’d like to add an overlay in OBS.

Choose the scene for overlay

Step 2. Right-click in the Sources box → AddBrowser.

Go to the Sources box → Add → Browser

Step 3. In the new pop-up window, name your overlay. Try to make the name informative so you can easily identify it later in your Sources box. Click OK.

 Name your overlay

Step 4. Copy the overlay link from StreamHERO and paste it in the URL field in OBS. Set the same resolution values as you set in StreamHERO on the previous step. Click OK.

Paste your overlay link

How do I set up an overlay in Streamlabs OBS?

Step 1. Select the scene where you’d like to put an ad banner.

elect the scene

Step 2. Click on the ➕ icon on the Sources pane and choose Browser Source. Click Add Source.

Choose the browser source

Step 3. Specify the source name: for example, StreamHERO.

Name the source

Step 4. Insert the link to the overlay, specify its resolution, and click Done.

Insert the link to the overlay

How do I set up the overlay in XSplit Broadcaster?

Step 1. Click Add Source in the bottom left corner of the interface.

Add the source

Step 2. Select Webpage…, paste the link to the overlay and click OK.

Paste the overlay link

Step 3. Right-click on the source you’ve just created.

Right-click on the source you created

Step 4. Specify the overlay resolution by clicking the Custom radio button in the Display field.

Specify the overlay resolution

What if I have more than one Twitch account?

If you have several Twitch accounts and want to switch between them from time to time, then the next time you connect to Nightbot, you need to click the link labeled not you? log out under your username.

how to switch between accounts

Then click Login with Twitch and Authorize. You’ll be redirected to the Nightbot Dashboard. Just close the window, go back to the StreamHERO website, and click Connect Nightbot one more time. Now you can authorize using your second account.

How do I disconnect my streaming account from StreamHERO?

If you decide to take a break from using StreamHERO or just want to switch accounts, you can disconnect your Twitch from StreamHERO by resetting your profile. To do that, click on the Settings tab in the header menu.

Go to the settings to reset your profile

Scroll down to the bottom of the page and click Reset.

reset your profile to disconnect Twitch from StreamHERO

Both your Twitch and Nightbot accounts will be disconnected from StreamHERO and all your ads will stop. If you decide to continue using StreamHERO, you’ll need to set up your account again.

How do I delete my account?

💡 If you’re having an issue with StreamHERO, we might be able to help. Please contact our support and let us know what’s up.

If you want to delete your StreamHERO account, contact our customer support team and request an account deletion. Within 2 days, your account and all your information will be permanently deleted.

Keep in mind that once you delete your account, it can’t be restored. If you just want to take a break, you can temporarily disconnect your Twitch account from StreamHERO.

If you couldn’t find an answer to your question, contact us via live chat or support@streamhero.com.